Dallas, Texas, USA (PRWEB) – July 9, 2008 – In another industry first, the Bennu Group announces the general availability Open Beta of HerculesX – the first SaaS Business Tool to support CEMM and the advanced BPM approach CEMM encapsulates.

HerculesX supports the entire CEMM approach to customer alignment and process improvement – the same approach that underlies the Certified Process Professional program that has received worldwide acclaim. The Open Beta program provides free public access to HerculesX through September 31, 2008.

Closed beta testing of HerculesX was conducted with people from 4 continents and 12 countries. “You’ve got a great product that deserves all the recognition and socializing it can get!!” commented Nikki Alberts of HBOS Australia while Theo Priestly (Head of BPM, UK Consultancy) states “these guys are blazing the trail in online, on-demand BPM with their HerculesX tool. Its value is in its simplicity and no other tool I’ve seen can document your processes and show you how close you are to true customer alignment so clearly without heavy investment.”

Delivering HerculesX as “Software as a Service” (SaaS) provides a low-cost, pay as you go, no maintenance and no software to install use model. This approach makes HerculesX available to a larger audience while increasing results for everyone using the tool.

“This is a critical milestone for us,” stated Bennu Group CEO Terry Schurter. “HerculesX dramatically improves both the degree of success and personal productivity of the people who use it. In what is called ‘Intersectional Innovation’ (as referenced in the book The Medici Effect by Frans Johansson) HerculesX breaks new ground on multiple levels in how we align and optimize our processes, and how we interact with the tools we use in doing that.”

CEMM (the underlying Method of the Certified Process Professional Program) presents a new way to understand process, identify opportunities and implement changes that simultaneously create Increased Revenues, Decreased Costs and Enhanced Customer Service (the Triple Crown). HerculesX is the first product to support the entire CEMM approach.

“HerculesX is a new breed of software application. Instead of forcing you into doing things a certain way, HerculesX focuses on helping you get things done. Through its simple design and minimal rule set, you can begin to document, analyze, and improve any process immediately,” said Alex Morse, Bennu Group Chief Architect.

The HerculesX Open Beta program is available at www.herculesx.com

About Bennu Group
Bennu Group is the world’s leading business process and performance transformation company. We deliver the business and technology-related insight, tools, methods and training necessary for our clients to make the right decisions, every day. From CEO’s, CIO’s and senior executives in global corporations and government agencies to business leaders and practitioners; we are the first choice of our clients throughout the world.

Not sure which of our open training courses you wish to attend? Maybe you should consider visiting the great state of Texas in May - its your chance to meet the Thought Leaders.

The upcoming CPP open course in Texas is a very unique event. The course, lead by Bennu Group CEO Terry Schurter will also see visits by Steve Towers (SVP - EMEA Bennu Group), Alex Morse (Bennu Group Chief Architect), John Corr (Managing Partner CloseQuarter) and Alexandra Durcikova (Professor University of Arizona and Certified CPP Coach).

Dallas BPM Training

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Synopsis
In PartOne of this three part article we reviewed the factors driving transformational change and how the old ‘inside-out’ approach to business is about as useful as a steam engine in getting to the moon. In Part two we’ll look at how some of the world leading trend setter companies are embracing the new outside-in challenge and creating new powerful business models driven by advanced forms of BPM such as the Customer Expectation Management Method (CEMM). (more…)

Don Smith, Bennu Group Lead Coach reports from Riyadh…

It started out like most CPP Open classes with two exceptions; I was wearing the same clothes I had started the trip in four days earlier and most of the participants were wearing the traditional Arabic Thobes and Ghutras. I was impressed with their English (much better than my Arabic!) and they were very gracious. However, as we progressed into the meat of the CPP course material, I became aware that this group was different from many others and not in a cultural way. They were really getting what course was about and they were by far the most enthusiastic when it came to the hands-on exercises. (more…)

Best in class processes won’t lead to success without the right strategic objectives. And yet creating strategic objectives has largely been the work of management teams often distant from the scene of real work, where the organization actually touches the customer, at the place where the products and services create the value that translates into revenue and profit. Having strategic objectives and best in class processes is just not enough today if we are not aligned, everyone everywhere everytime in our companies, with achieving these Successful Customer Outcomes. Like good musicians need an excellent conductor to achieve harmony and success so does the SCO help to create and define the organizations efforts through its people, systems, processes and strategy. (more…)