Is This You?
Bennu Group has developed a number of solution practices to target the Business Issues faced by our clients. The issues we have currently addressed include:
Are you... dealing with Customer Dissatisfaction? Learn How to Align and Refine Process to Deliver a value-added, reliable Customer Experience.
The source of Customer Dissatisfaction lies in Moments of Truth and process alignment to the customer through SCOs (Successful Customer Outcomes). This is a core area for Bennu Group with our industry-leading practices built on CEMM.
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How We Help
The Moments of Truth (MOT) Toolkit provides an immediate way for anyone to start taking Customer Satisfaction into hand.MOT Toolkit CPP Level 2 provides practical hands-on experiencing in crafting Success Customer Outcomes, aligning processes to the customer and creating processes that reliably deliver the desired customer experience. CPP Options include: CPP Open Courses
CPP Online Courses
CPP Inhouse Courses
Are you tasked with... uncovering Cost Reduction Opportunities that go Straight to the Bottom Line? Learn to Identify and Eliminate Causes of Work.
The only way to consistently deliver cost reductions that directly impact the bottom - most often in 30 to 90 days - is to eliminate Causes of Work. With techniques that can be applied to any form of "process" model or description, CEMM leads us to identify Causes of Work and then... (you guessed it!) eliminate Causes of Work!
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How we Help
The Break Points (BP) Toolkit provides a practical approach for eliminating the Causes of Work in anything that can remotely be described as a "process." Using Break Points to quickly identify and eliminate Causes of Work, yields consistent Cost Reduction that goes straight to the bottom line of the business.Break Points Toolkit
CPP Level 1 provides hands-on experiencing in the identification and elimination of Causes of Work. Using Break Points, Moments of Truth and Business Rules, CPP Level 1 is a comprehensive technique in advanced causes of work reduction. CPP Open Courses
CPP Online Courses
CPP Inhouse Courses
Are you responsible for... tapping the Revenue Well? Learn How to Create Loyalty, Expand the Customer Relationship and Increase Market Share regardless of Economic Conditions
What do customers want? Successful Customer Outcomes. What do the best businesses do to drive market share and expand the customer relationship - REGARDLESS OF ECONOMIC CONDITIONS? They engineer SCO value propositions that make people's lives simpler, easier and more successful with a passion then back them up with reliable delivery!
Get our Free Whitepaper on "Increasing Revenue in a Customer Driven Market"
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How we Help
THe Moments of Truth Toolkit, SCO Toolkit and Innovation Toolkit are a combined resource to help any organization take customer loyalty, market share and revenue to the next level. Creating market differentiation on the customer value proposition is supported through the Innovation Toolkit. Identifying the SCO the customer wants (and you desire to deliver) is the purpose of the SCO Toolkit. Delivering that compelling customer experience reliably is driven by the MOT Toolkit.Innovation Toolkit
SCO Toolkit
MOT Toolkit
CPP Level 3 provides hands-on experience in the creation of the Process Innovation Landscape for driving market position on products and services. CPP Level 2 provides hand-on experience in creating SCOs and aligning/optimizing processes to deliver on SCOs to the customer. CPP Open Courses
CPP Online Courses
CPP Inhouse Courses
Main Product Page
Toolkits
- MOT Toolkit- BP Toolkit
- BR Toolkit
- SCO Toolkit
- Innovation Toolkit
- Bridging the Gap Toolkit
Certified Process Professional Program
- CPP Open Courses- CPP Online Courses
- CPP Inhouse Courses
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